Return Policy

Return Policy

Last updated: May 2026

We want you to love your ByRose order. If you’re not fully satisfied, you can return your items under the conditions below.

1. Return period

You have 30 days after delivery to request a return.

This is longer than the standard 14-day legal cooling-off period in many countries.

2. How to start a return

To start a return, please contact us at:

info@byrose.co

Please include:

  • Order number
  • Name
  • Item(s) you want to return
  • Reason for return (optional)

We’ll send you the return instructions and address.

3. Return conditions

Items must be:

  • Unused
  • Undamaged
  • Clean
  • Complete
  • In original packaging (if reasonably possible)

We may refuse or reduce a refund if items are returned used, damaged, or incomplete.

4. Return shipping

Return shipping costs are the customer’s responsibility.

We recommend using a tracked shipping service. We are not responsible for lost or damaged returns in transit.

5. Refunds

Once we receive and inspect your return, we will issue a refund within 14 days via your original payment method.

It may take a few business days for the refund to appear in your account.

6. Original shipping costs

If you return your full order within the return period, standard shipping costs may be refunded where required by law.

Express or upgraded shipping costs are non-refundable.

Return shipping costs are not refunded unless the item is faulty or incorrectly delivered.

7. Damaged or incorrect items

If you receive a wrong or defective item, contact us at:

retour@byrose.co

Please include:

  • Order number
  • Description of the issue
  • Photos of the product
  • Photos of the packaging (if relevant)

We will offer a replacement, refund, or suitable solution.

8. Exceptions

Some items cannot be returned unless faulty, such as:

  • Custom or personalised products
  • Sealed hygiene items (if unsealed)
  • Gift cards
  • Digital products (if applicable)

This will always be clearly stated on the product page if relevant.

9. Exchanges

Direct exchanges are not always possible.
If you want a different size or style, please return the item and place a new order.

10. Promotions & bundles

If your order included a discount or bundle offer, your refund may be adjusted if returning items changes the offer conditions.

Examples:

  • Buy 2, get 1 offers
  • Bundle discounts
  • Multi-buy promotions
  • Discount codes

11. Contact

For all return questions:

ByRose
info@byrose.co