Terms of Service
1. Terms and Conditions
Last updated: May 2026
These terms and conditions apply to all orders placed through the byRose online store.
1. Applicability
These terms and conditions apply to every offer made by byRose and to every agreement entered into through our online store.
By placing an order, the customer agrees to these Terms and Conditions.
2. Products
byRose sells fashion, beauty, lifestyle, and/or accessory products through its online store.
We do our best to present all products as clearly and accurately as possible. Colors, dimensions, and details may vary slightly due to screen settings, lighting, or production batches.
Minor variations that do not materially affect the normal function or appearance of the product do not constitute grounds for compensation.
3. Order and Agreement
An agreement is formed as soon as the customer places an order and byRose confirms it via email.
We reserve the right to refuse or cancel an order in the event of:
obvious pricing or typographical errors;
suspected fraud or abuse;
incorrect or incomplete customer information;
payment issues;
products that are unexpectedly out of stock.
If we cancel an order after payment has been made, the amount paid will be refunded.
4. Company Information
byRose
Address: upon request
Zip code and city: upon request
Netherlands
Email: info@byrose.co
Chamber of Commerce number: upon request
VAT number: upon request
Hereinafter referred to as: byRose, we, us, or our.
5. Prices
All prices on the website are listed in euros and include VAT, unless otherwise indicated.
Any shipping costs will be clearly displayed during checkout, before the order is finalized.
byRose reserves the right to change prices. For orders already placed, the price displayed at the time of ordering applies.
6. Payment
The available payment methods are displayed during checkout. These may include:
credit card
PayPal
Apple Pay
Google Pay
other payment methods offered during checkout
When paying via an external payment provider, that provider’s terms and conditions may also apply.
7. Delivery
byRose delivers orders to the address provided by the customer during checkout.
The customer is responsible for entering the address information correctly. If a package cannot be delivered due to an incorrect or incomplete address, additional costs may be charged to the customer.
More information about processing, delivery times, and shipping can be found in our Shipping Policy.
8. Retention of Title
All delivered products remain the property of byRose until full payment has been received.
9. Right of Withdrawal and Returns
Consumers generally have a statutory 14-day right of withdrawal for online purchases. byRose also offers customers a more generous return period of 30 days after receipt.
The terms and conditions for returns are outlined in our Return Policy.
Products must be returned clean, unused, undamaged, and complete, in the original packaging to the extent reasonably possible.
The customer is responsible for the cost of return shipping, unless the product was delivered incorrectly or is defective.
10. Refunds
After we receive and inspect the returned items, the refund will be processed within 14 days via the original payment method.
We may delay the refund until we have received the returned items or until the customer has provided proof that the products have been returned.
11. Warranty and Complaints
All products are covered by the statutory warranty. This means that a product must meet what the customer can reasonably expect.
Is a product defective or was it delivered incorrectly? Please contact us as soon as possible at:
info@byrose.co
Please include the following:
order number;
description of the problem;
clear photos of the product and the packaging.
Damage caused by misuse, normal wear and tear, DIY repairs, drops, impacts, or careless handling of the product is not covered by the warranty.
12. Promotions and Discount Codes
Discount codes and promotions are valid only during the specified period and subject to the terms and conditions of the promotion.
Discount codes cannot be combined with one another, unless otherwise stated.
If products that are part of a promotion or bundle discount are returned, byRose may recalculate the discount. As a result, the refund amount may be lower.
13. Liability
byRose is not liable for indirect damage, consequential damage, loss of profits, or damage resulting from the misuse of products.
Our liability is limited to the amount of the order to which the damage relates, unless otherwise required by law.
This limitation does not apply in cases of willful misconduct, gross negligence, or damage to life, limb, or health.
14. Force Majeure
byRose is not liable for delays or failures caused by circumstances beyond our control, such as:
delays by carriers;
strikes;
extreme weather conditions;
customs delays;
technical malfunctions;
government measures;
pandemics;
supplier issues.
15. Privacy
byRose processes personal data in accordance with applicable privacy laws. More information can be found in our Privacy Policy.
16. Governing Law
These terms and conditions and all agreements with byRose are governed by Dutch law, unless mandatory consumer law provides otherwise.
17. Changes
byRose reserves the right to amend these terms and conditions. The terms and conditions in effect at the time an order is placed apply to that order.